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Workshop

E-Commerce Startup Workshop

From idea and product to store, marketing, and customer service — start your online business with a clear launch plan.

2 Accredited Hours 1 Days Beginner
Launch-ready planA practical 30-day launch plan for your business, plus an accredited professional attendance certificate from NAHJ
Program overview

About the program

E-commerce has become one of the most important opportunities for building businesses and reaching customers, but success depends on more than simply creating an online store. In this workshop, participants learn the essential steps for building an e-commerce business from scratch, starting with choosing the right idea and product, then structuring the store, preparing products, developing a marketing and sales strategy, and managing orders and customer service. The workshop is based on practical application and real-world examples, so participants leave with a clear initial plan for their own business.

  • Turn an idea into an actionable e-commerce business
  • Choose the right product and define target customers
  • Build a clear store and product-page concept
  • Create an initial marketing and sales strategy
  • Understand order management and customer service
  • Launch the business with a clear first-30-days plan

Core Program Objective

  • 01Understand the fundamentals of e-commerce
  • 02Choose a suitable business idea
  • 03Select the right product for the market
Program goals

What will you be able to do after the program?

Evaluate an e-commerce business idea
Identify the right product and target customer
Define the value offered by the business
Build an initial store concept
Organize products and product information
Choose suitable marketing channels
Create an initial marketing plan
Understand the order journey from purchase to delivery
Build a foundation for customer service
Create an initial launch plan
The development journey

Before and after the course

Before the Program

  • An unclear or unvalidated business ideaLimited understanding of how to choose the right productNo clear concept for the store and product pagesNo initial marketing and sales planLimited understanding of order management and customer serviceNo clear launch plan
Learning Journey

After the Program

  • A clear and defined business ideaA suitable product and target audienceA clear store structure and product-page conceptAn initial marketing strategyA clear foundation for orders and customer serviceAn initial 30-day launch plan
Target audience

Who is this program for?

Target Audience

E-commerce beginners, entrepreneurs, new business owners, small-business and product owners, people looking to start an online business, and traditional-store owners who want to expand online.

Why it fits you

Learning path

The course journey

01
DAY 1

E-Commerce: From Idea to Launch

One training day

Business Idea & Product Selection • Store & Product-Page Structure

Details
Details

Training content in detail

01

From Idea to E-Commerce Business

9 topics

Topics covered

  • What is E-Commerce?
  • How Online Businesses Work
  • Choosing a Business Idea
  • Evaluating the Idea
  • Problem & Solution
  • Choosing the Product
  • Market Needs
  • Target Audience
  • Value Proposition

Practical skills

Practical activity: Business Idea ValidationBusiness idea analysisProduct selectionMarket understandingTarget audience definition
Expected deliverable: Analyze the business idea and define the product, customer, problem, solution, and value proposition.

Topics covered

  • E-Commerce Store Fundamentals
  • Store Components
  • Product Pages
  • Product Descriptions
  • Product Images
  • Pricing & Offers
  • Payment Methods
  • Shipping & Delivery
  • Buying Experience

Practical skills

Practical activity: Store Structure & Product PageStore structure planningProduct-page setupProduct organizationPurchase-experience optimization
Expected deliverable: Build a basic store concept covering product pages, payments, shipping, and user experience.

Topics covered

  • E-Commerce Marketing
  • Target Audience
  • Marketing Channels
  • Content Marketing
  • Social Media Marketing
  • Offers & Discounts
  • Customer Acquisition
  • Conversion
  • Sales
  • Retargeting

Practical skills

Practical activity: Marketing StrategyChannel selectionContent strategyOffer designConversion
Expected deliverable: Create an initial marketing strategy covering target audience, channel, content ideas, offer, and call to action.

Topics covered

  • Order Cycle
  • Receiving Orders
  • Confirmation
  • Product Preparation
  • Shipping
  • Tracking
  • Customer Inquiries
  • Complaints
  • Returns & Exchanges
  • Customer Relationships

Practical skills

Practical activity: Customer & Order ScenariosOrder managementCustomer serviceComplaint handlingReturns and exchanges management
Expected deliverable: Handle realistic order and customer scenarios and build a practical foundation for customer service.

Topics covered

  • Preparing the Business
  • Core Products
  • Store Preparation
  • Content
  • Marketing Plan
  • Sales Goals
  • First Customers
  • First 30 Days
  • Tracking & Improvement

Practical skills

Practical activity: 30-Day Launch PlanLaunch planningSales goal settingContent preparationPerformance tracking
Expected deliverable: A clear 30-day launch plan with execution and follow-up steps.
Tools and technologies

The tools we will use during the program

ChatGPT

Develop product ideas, write product descriptions, and create content and marketing-plan ideas

Canva

Design branding, advertising content, and visual assets

Google Trends

Research product-related interests and trends

Microsoft Excel

Calculate costs and prices and analyze sales

Hands-on practice

Projects and practical work during the program

01
PROJECT

My E-Commerce Business Plan

At the end of the workshop, the participant creates an initial integrated e-commerce business plan covering the idea, product, audience, store, marketing, sales, operations, and launch.

Work scenario

The participant chooses a real business idea, defines the product, audience, and value proposition, then develops a store concept, product page, marketing strategy, customer-service plan, and launch plan.

What you will build

Business idea
Product selection
Target audience
Value proposition
Store structure
Product page
Marketing strategy
Sales plan
Order management and customer service
30-day launch plan

Final deliverable

Business Idea + Product Selection + Target Audience Profile + Store Structure + Product Description + Marketing Strategy + Customer Service Framework + 30-Day Launch Plan

Skills used

Business Idea Validation – Product Selection – Store Planning – Product Copywriting – Marketing Strategy – Sales Planning – Customer Service – Launch Planning

Tools

ChatGPTCanvaGoogle TrendsMicrosoft Excel
02
PROJECT

Business Idea Validation

Analyze the business idea and define the product, customer, problem, solution, and value proposition.

Final deliverable

Business Idea Validation Sheet

Skills used

Idea analysis – Market understanding – Audience definition

Tools

ChatGPTGoogle TrendsMicrosoft Excel
03
PROJECT

Product Selection

Evaluate products and select the most suitable product based on market needs and the target audience.

Final deliverable

Product Selection Sheet

Skills used

Product evaluation – Market research – Comparison

Tools

Google TrendsChatGPTMicrosoft Excel
04
PROJECT

Store Structure & Product Page

Define the store sections and prepare a product-page concept with the description and essential information.

Final deliverable

Store Structure + Product Description

Skills used

Store planning – Product copywriting – Information organization

Tools

ChatGPTCanva
05
PROJECT

Marketing Strategy

Build an initial marketing strategy covering the audience, channels, content ideas, offer, and call to action.

Final deliverable

Mini Marketing Strategy

Skills used

Channel selection – Content ideas – Offers – Conversion

Tools

ChatGPTCanva
06
PROJECT

Customer & Order Scenarios

Handle realistic situations such as product inquiries, order cancellation, shipping delays, unsuitable products, and customer dissatisfaction.

Final deliverable

Customer Service Response Framework

Skills used

Customer service – Problem solving – Complaint handling

Tools

ChatGPTMicrosoft Excel
07
PROJECT

30-Day Launch Plan

Create a practical plan for preparing the store, content, marketing, sales, and operations during the first 30 days.

Final deliverable

30-Day Launch Plan

Skills used

Launch planning – Prioritization – Performance tracking

Tools

Microsoft ExcelChatGPTCanva